The blog

Practical reading for the front desk.

Plain-English guides for the people who run a practice — referrals, no-shows, texting, reviews, and buying software without regretting it.

Reputation

How to Ask for Google Reviews Without Violating HIPAA

How to ask for Google reviews without violating HIPAA. Keep requests generic, ask every patient, sign a BAA with vendors and never confirm a patient in a reply.

· 7 min read

Scheduling

How to Cut No-Shows Without Charging a No-Show Fee

How to cut no-shows without charging a no-show fee. Send more than one reminder, make rescheduling easy, shorten the wait and refill open slots.

· 7 min read

Compliance

Is Texting Patients HIPAA Compliant? A Plain-English Guide for Office Managers

Is texting patients HIPAA compliant? It can be, if texts carry limited detail, patient preferences are honored, your vendor signs a BAA and opt-outs work.

· 7 min read

Operations

Six Tools or One? How to Audit Your Clinic's Software Stack

A clinic software stack audit in four steps. List every tool, count the handoffs, total the real cost, then decide what to keep, replace or consolidate.

· 7 min read

Referrals

The Referral Fax Problem: Why Referred Patients Never Get Scheduled

Referred patients go unscheduled when a referral fax has no owner and no status. See where faxed referrals stall and a simple workflow that fixes it.

· 7 min read

Buying software

What to Ask Before Signing a Practice-Software Contract

What to ask before signing a practice-software contract, from auto-renewal and notice windows to price increases, data export, the BAA and setup fees.

· 7 min read

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